Welcome to FrontLine
FrontLine is a workforce management platform built for North American BPOs. It manages the full employee lifecycle — from the moment you post a job through hiring, onboarding, scheduling, time tracking, and beyond — across multiple client accounts and lines of business in a single system.
Who uses FrontLine?
FrontLine serves two distinct user groups:
BPO staff — recruiters, HR administrators, workforce managers, operations leads, and tenant administrators use the main platform to manage the workforce.
Candidates — applicants and new hires use the Candidate Portal to browse jobs, apply, track their application, and complete pre-boarding paperwork.
What's in Wave 1?
The current release covers the core hiring and workforce foundation:
| Module | What it does |
|---|---|
| Recruiting | Post requisitions, manage candidates, track applications through the pipeline, issue and sign offers, manage hire packages |
| Onboarding | Template-driven task checklists that guide new hires from offer acceptance to day one |
| Employees | Central employee record with employment details, assignments, and status |
| Workforce | Schedules, shifts, and shift swaps |
| Time & Attendance | Timesheets, pay periods, and clock in/out |
| Leave | Leave requests and balance tracking |
| Intraday | Agent adherence monitoring |
| Forecasting | Demand forecasting and staffing targets |
| Compliance | Labour compliance monitoring |
| Client Portal | Read-only operational view for client accounts |
Multi-client architecture
FrontLine is built around a three-level data hierarchy that reflects how BPOs operate:
- Tenant — your BPO organisation (the top level)
- Client account — each brand or company you support
- Line of Business (LOB) — a service program within a client (e.g., English Voice Support, French Chat)
Employees, requisitions, shifts, and most records are scoped to this hierarchy. This means you can support RetailCo's English team and FinServ's Claims team from one system without data ever crossing client boundaries.
Getting help
- This documentation covers all end-user functionality.
- For platform issues, contact your tenant administrator or reach out to support@frontlinehq.io.